FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Orders & Payments

What payment methods do you accept?

We accept all major debit and credit cards, including Visa and MasterCard. You can also use PayPal for quick and secure checkout. For larger purchases, we offer flexible financing options with 0% APR, allowing you to spread the cost across manageable payments.

Can I change or cancel my order after it’s been placed?

Yes, you can cancel or modify your order up to 14 days after purchase, as long as it hasn’t been dispatched. Please contact our customer service team for assistance.

Delivery & Assembly

How long does delivery take?

We aim to deliver all in-stock items within 7-10 working days. For made-to-order or bespoke items, delivery times may vary, and we will keep you updated throughout the process. We deliver across mainland UK.

Do you offer assembly services?

Yes, we offer an optional assembly service for most items, including beds and sofas. This will be available as an option at checkout. Our professional team will assemble your furniture and remove packaging for your convenience.

What are your delivery charges?

Delivery is free for orders over £500. For smaller orders, a flat delivery fee of £50 applies across the UK. You can choose a preferred delivery date during checkout.

Returns & Refunds

Can I return an item if I’m not satisfied?

Yes, you can return items within 30 days of delivery for a full refund, provided the item is unused and in its original packaging. Simply contact our customer service team to arrange a return. Please note, bespoke or custom-made items are not eligible for returns unless faulty.

What should I do if my item arrives damaged?

In the rare event of receiving a damaged product, please contact us within 48 hours of delivery. We will arrange for a replacement or repair at no extra cost.

Product & Materials

What materials do you use for your furniture?

At HomeBreeze, we prioritize sustainability and durability. All of our furniture is crafted from responsibly sourced materials, such as FSC-certified wood. We also ensure that each piece is built to last, combining craftsmanship with eco-friendly processes.

Are your products eco-friendly?

Yes, sustainability is at the heart of what we do. From using eco-friendly materials to ensuring low-waste production processes, we are committed to minimizing our environmental footprint while offering high-quality, long-lasting furniture.